Refund and Returns Policy

Overview

If you order any of our products, ensure you have the tracking number provided and are monitoring the delivery progress as products may melt if left in mailbox or at front door in warm temperatures. WE ARE NOT responsible for any melted products.

Exchanges

THERE IS NO EXCHANGE OF PRODUCTS ONCE AN ORDER IS PLACED. ALL ORDERS ARE FINAL.

Shipping returns

To return your product, you should email us with a return request at : {email}.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
Any items returned due to incorrect shipping address, unclaimed or refused will attract a $30 reshipping fee.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DAMAGED ITEMS:

Customers are advise to send pictures of any damaged items with 3 days of receiving package. Items are not exchangeable after 5 days.

MISSING ITEMS:

Customers have 3 days after receiving products to report any missing items. Any report after 3 days will not be retrievable, please send photo of invoice and packaging.